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Managing documents within your organization has become critical in today's competitive and efficient environment. EDocs provides a compelling document management solution which can grow with your business needs, whether you need to store hundreds of documents
or millions of them choice. EDocs allows you to scan, import, extract keywords (OCR),
search, view, E-mail, create PDF documents, print, and ultimately manage any type of document into an easy-to-use. eDocument allows you to share your documents throughout your organizational network or to the Internet. Whether you have hundreds of documents or millions, EDocs is a powerful document management solution within your reach.
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features
Incident tracking and resolution
- eHelpdesk tracks the entire history of incidents from creation to closure with complete audit trails
Workflow-enabled email management
- Automatic route employee email to appropriate support staff and track the entire correspondance history.
Complete incident workflow
- Automatically assign new issues to the most appropriate person based on their skills and workload, then trigger automatic notifications when issues are overdue.
Build-in reports and analysis
- Dynamic reports generation with presentation quality reports and graphs.
Integrated asset management
- Link support incidents and employee with assets, and track each assets ownership and operation history.
Knowledge Management
- Complete knowledge base management helps your support team to reduce repetitive support tasks and empowers users to find answers by themselves.
benefits
Support process is optimized
- All support incidents and emails are tracked from submission to resolution, workloads can be easily balanced, workflow rules are
enforced and overdue or stagnant incidents can be auto escalated.
Employees are productive
- Employee can access the web portal any time and anywhere to submit new request, check their incident status, resolved many of their own issues by searching the knowledge base. The satisfaction survey guarantees voices are being heard. Employees enjoy higher morale and productivity.
IT support costs are reduced
- With the workload properly balanced, the support cost can be reduced significantly. Identify and remove bottlenecks to further improve support effectiveness.
Management is informed
- Management can easily gauge the support team’s performance and find out the areas that cause most of the problems so they can be addressed.
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system requirement
Server Computer Operating System
* Windows XP
* Windows 2000
* Windows 2003
Web Server Microsoft IIS Version 4.0 or higher
* 512 MB RAM
* Pentium III 600 MHz or higher
* 5 GB Free disk space
Platform
* Language: PHP
* Database: MySQL |
Windows Client Computer Operating System
* Windows 98
* Windows 2000
* Windows XP
Requirements:
* 128 MB memory
* 500 MHz Pentium or higher
Supported Browsers
* Internet Explorer 6.0 and above
* Netscape 6.0 and above
* Mozilla Firefox 2.0 and above |
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